Return & Refund Policy

At cloudsharks.shop, we are committed to ensuring your satisfaction with every purchase. While we strive to deliver your orders on time and in excellent condition, there may be situations that require refunds or returns. Below is our comprehensive policy to address these scenarios.

REFUNDS FOR NON-DELIVERY OF ITEMS

We will issue a full refund under the following conditions:

  1. For standard delivery timelines (under 20 days):

    • You do not receive your item within 45 days of the order date.

    • Tracking information confirms non-delivery to the designated address.

    • Delivery failure is not caused by incorrect information provided by the customer.

  2. For extended delivery timelines (over 20 days):

    • You do not receive your item within 90 days of the order date.

    • Tracking information confirms non-delivery to the designated address.

    • Delivery failure is not caused by incorrect information provided by the customer.

  3. Refunds are processed within 3-4 business days of approval. It may take an additional 5-10 business days for the refund to reflect on your payment method.

  4. If an investigation by the carrier confirms the item is lost in transit, we will issue a full refund.

IMPORTANT: Customers are responsible for entering the correct shipping address. If delivery fails due to an incorrect address provided, a refund will exclude the shipping fee of $8.95. Alternatively, we may offer a reshipment as a courtesy.

REFUNDS FOR ITEMS SIGNIFICANTLY NOT AS DESCRIBED

If your item arrives damaged or significantly different from the description, we will:

  1. Request supporting evidence, such as photos or documentation, to assess your claim.

  2. Take one of the following actions based on our evaluation:

    • Provide a full refund for severely damaged or incorrect items.

    • Offer a partial refund for minor discrepancies or damages.

    • Decline a refund if the evidence does not support the claim.

Eligibility:

  • Refund requests for damaged or incorrect items must be made within 30 days of delivery as per the tracking information.

  • Decisions made by our customer support team regarding refunds will be final and binding.

RETURNS POLICY

If you wish to return an item for any other reason:

  1. Contact our customer service team at hello@cloudsharks.shop within 30 days of receiving the product.

  2. We will provide the return address and instructions.

  3. Return shipping costs are the customer’s responsibility.

Returned items must be in their original condition and packaging to be eligible for a refund or exchange.

ORDER CANCELLATIONS

  • Orders can only be canceled before the item has shipped. Once shipped, cancellations are not eligible for refunds.

  • If you wish to make changes to your order, such as color or size adjustments, contact us immediately before dispatch.

REFUNDS FOR LOST OR STOLEN ITEMS

We do not offer refunds or replacements for items confirmed as delivered by the courier but reported as lost or stolen. However, at our discretion, we may assist in filing an affidavit or investigating the issue.

GIFT CARD POLICY

  • Gift Card purchases are non-refundable unless otherwise required by law.

  • If an order paid with a Gift Card is returned, the refund amount will be re-applied to the same Gift Card.

FREE GIFTS

Free gifts included with orders are not eligible for refunds, returns, or replacements under any circumstances.

LIMITATION OF LIABILITY

By making a purchase, you agree that our liability is limited to the amount paid for the item (inclusive of shipping). We are not liable for indirect or consequential losses arising from delayed or failed deliveries.

CONTACT US

If you have questions about our return and refund policy or need assistance with an order, reach out to us at hello@cloudsharks.shop. Please include your order number for faster service.

We value your business and will do our best to resolve any issues promptly!